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This level of service is right for:
- Businesses with extensive Compaq and/or HP hardware and servers.
- Organisations with over-taxed IT staff.
- Companies that require services not only during business hours but during change windows within a predictable timeframe.
- Companies implementing changes or projects and require the added support of on-call hardware service.
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Key features |
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- 6 hour hardware repair 24 x 7
- HP Certified Resolution Engineer
- Annual proactive system audit
- Telephone OS/Software support
- Enhanced parts inventory management
- Escalation management
- Predictive event monitoring
- System information reporter
- Online IT Resource Centre (ITRC)
- Software updates, new releases and patches
Organisations with 24x7 hardware demands benefit from the enhanced reactive services of Call-to-repair support. Call-to-repair support provides coverage across the essential business hours as well as after hours maintenance and scheduled system change times. A commitment to restore hardware malfunctions within a specified time period provides a faster level of service than standard reactive offerings. This service incorporates enhanced part inventory management to ensure spare parts are available locally. Annual system checks help safeguard proactively against configuration problems. Access to the HP electronic support centre offers software updates and patches and predictive event monitoring.
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