HP critical services

This service meets the needs of:

• Businesses reliant on IT for revenue generation.
• Businesses with customer facing IT systems.
• Businesses where IT downtime equates to profit loss or threat to business functions.
• Businesses where high availability is mandatory, end-to-end across all infrastructure (Network, Storage, Server, Database, Middleware and Application).
• Online businesses and real-time integrated business supply chains.
• Those requiring help to keep their IT environment running, non-stop.
• Businesses seeking availability commitments from their suppliers

Key features

• 15-minute response to priority calls
• Assigned, local account support team who know your environment intimately
• Real-time environment monitoring
• Resolution management and action planning on priority calls
• Active communication of critical problem updates to your management team
• Enhanced parts inventory management
• Maximum 6 hour hardware call-to-repair
• Onsite technical advice and collaboration
• Onsite Technical Services (ITIL based)
• Annual availability checkup
• ITIL based change management
• Customised patch analysis and hardware firmware updates, recommendations, and management
• Detailed call and trend reporting and analysis
• Post incident reviews and root cause analysis of critical incidents

HP Critical Service is a comprehensive software and hardware support solution for organisations running business-critical applications that cannot tolerate downtime. A team of HP-certified specialists skilled in running complex computing environments deliver proactive and reactive services to maximise availability and performance across your IT infrastructure. This includes servers, storage, SANs, and networks. HP Critical Service is both modular and scalable allowing you to choose support for specific technologies as needed. HP experts who specialise in specific technology areas deliver the service.

We use leading-edge remote technologies and diagnostic and assessment tools to help prevent problems before they occur. Improvements in areas such as availability, capacity management, change planning and security can be identified by your team of HP specialists and managed effectively within your organisation. Integrating HP Critical Service into a mission-critical computing environment allows us to support your IT infrastructure end-to-end so your organisation can focus on your business initiatives and goals.