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Integrates all your support needs across your mixed vendor environment taking responsibility for consistent service levels; service outcomes backed by agreed and measurable goals; geographic coverage and other IT complexities that impact your business.
By aggregating the services and requirements of different vendors and technologies across each customer’s IT environment, HP can leverage more efficient cost models and more flexible mapping of service levels to each customer’s business needs. HP provides a single point of accountability for the consistent management and delivery of support services across multiple vendor products and platforms.
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