HP Enhanced Reactive & Proactive Services

Proactive 24

This level of service is right for:

• Businesses demanding availability.
• Organisations with an overtaxed network manager or minimal internal expertise in networking, storage or SANs.
• Companies who need to improve the stability of their IT environment.
• Organisations keen to avoid downtime rather than react to it.
• Businesses that can cope with some predicted downtime.
• Organisations with mid-range storage arrays.
• Those with mid-range servers running HP-UX, Microsoft® Windows®, Linux, OpenVMS or Tru64 UNIX.

Key features

• Hardware event notification
• Onsite hardware support with 4-hour response
• Software technical support, 24x7
• Onsite support planning
• System health check
• Activity reviews
• Patch recommendations
• Access to education courses

HP Proactive 24 Service helps improve the effectiveness of your IT environment and quickly solve complex problems. An assigned support engineer provides proactive onsite assistance to meet your businesses needs. This means HP shares accountability and strives to transfer knowledge to your IT staff. Proactive assistance and advice helps minimise downtime, manage change, assist with configuration and achieve performance optimisation.

Although problem avoidance is the goal, Proactive 24 Service includes comprehensive assistance when hardware and software problems do occur. Proactive 24 Service includes a two-hour response time for software issues, and a four-hour onsite response commitment for hardware issues, to ensure that problems are resolved quickly, 24 hours a day, seven days a week. The service is modular and scalable so that you can choose the appropriate expertise to accommodate your technology and business size.

Proactive Essentials

Proactive Essentials provides entry level proactive services combined with software reactive support. Hardware reactive support is optional. Proactive Essentials is available for Intel based technologies, SANs, storage devices and for the Microsoft and Linux (SuSe & RedHat) software platforms. Proactive Essentials deliverables are a subset of the Proactive 24 deliverables.