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Choose the right combination of affordability and time-to-fix for your business. Our onsite and remote technical support teams and innovative online self-help tools will get you out of trouble quickly.
This level of service is right when:
- Your IT infrastructure does not directly support critical business processes
- Unplanned downtime has minimal impact on business productivity
- You require a service arrangement for internal business systems such as desktops and low-end servers
Ideal for companies that want to balance affordability with hardware servicing in a non-critical timeframe. Organisations with extensive desktops, notebooks, printers or handheld PCs find this service convenient, reliable and manageable.
Meets the hardware service requirements of companies balancing budget with availability. Non-critical environments with many printers, notebooks, desktops and handheld PCs have the redundancy to handle up to 24 hours for service delivery.
Provides affordable, quality service during fixed business hours when you need your IT infrastructure working. Business day support includes HPs world class hardware support, and support for your operating system 13 hours per day, 5 days per week. You also gain access to our online support centre for software downloads, self-solve tools, proactive notifications and IT updates and forums.
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Support plus business day key features |
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- Onsite hardware support, Monday-Friday 8:30am to 9:30pm, 4 hour response
- Software support 24 x 7, maximum 2 hour response
- Remote diagnostics
- Escalation Management
- Predictive Event Monitoring
- System Information Report
- Online IT Resource Centre (ITRC)
- Software patches and updates
Provides round-the-clock coverage to support your businesses even during early morning maintenance or late night and weekend change periods. Your business is assured of services after hours within a defined response time. Naturally, you have access to our online support and can download software patches to make system improvements as they are available.
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Support plus 24 x 7 key features |
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- Onsite hardware support, 24x7, maximum 4 hour response
- Software support 24 x 7, maximum 2 hour response
- Remote diagnostics
- Escalation Management
- Predictive Event Monitoring
- System Information Report
- Online IT Resource Centre (ITRC)
- Software patches and updates
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